Shipping Policy

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

Orders are processed and prepared to be shipped within 3-5 business days. Delivery times may take 1-3 weeks from the time of purchase to shipping your order worldwide unless it is specified in the product description. 

 

HOW DOES SHIPPING WORK?

We work with global merchants and top quality handmade artisans in order to provide you with the best prices and the most awesome innovative products. This means that your order is shipped from all over the world. We work with trusted global and domestic delivery partners such as USPS, UPS, FedEx, 4PX, and other regional couriers to ensure fast and reliable service.

Because we ship directly from our partners and a lot of our products are high demand, your item(s) may take 1-3 weeks to arrive. If you buy different items it is possible that you will receive more than one package. Please do not worry if it does not show up immediately. We provide tracking numbers with every number as well. 24/7/365 ticket and email support is conveniently offered to you, We are always only one email away and offer very fast response times. Please contact us if you need assistance, we are here for you.

 

WHAT IF I RECEIVE A DEFECTIVE OR DAMAGED ITEM?

If an item arrives defective or damaged, you must contact us within 7 days of delivery at hello@nabuzi.com with your order number and a photo of the issue. We will provide return instructions and, once the item is received, issue a full refund or replacement. Refunds are processed to the original payment method within 5–7 business days after the returned item is received.

 

HOW LONG WILL IT TAKE FOR YOU TO REPLY TO MY MESSAGE?

We strive to maintain one of the fastest response times on the web. Thus far we manage to meet our best results regularly and respond to inquiries within 1-3 hours, but we aren't always perfect so please allow up to 24 hrs -- especially on weekends or holidays. We guarantee awesome customer support!