Shipping & Returns
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
Orders are processed and prepared for shipment within 3–5 business days. Delivery typically takes 1–3 weeks from the time of purchase, unless otherwise specified in the product description.
HOW DOES SHIPPING WORK?
We work exclusively with reliable carriers such as USPS, UPS, FedEx, 4PX, and other reputable regional couriers to ensure secure and dependable delivery.
Due to high demand and our direct-from-partner fulfilment model, orders typically arrive within 7–21 business days. If your order includes multiple items, they may ship separately and arrive in more than one package. Once your order ships, you’ll receive a tracking number for every shipment.
Our support team is available 24/7, 365 days a year. If you have any questions, simply reach out — we’re always just one email away.
WHAT IF I RECEIVE A DEFECTIVE OR DAMAGED ITEM?
If an item arrives defective or damaged, you must contact us within 7 days of delivery at hello@nabuzi.com with your order number and photos of the issue.
Once verified, we will provide return instructions and issue a full refund or replacement. Refunds are processed within 5–7 business days.
HOW LONG WILL IT TAKE FOR YOU TO REPLY TO MY MESSAGE?
We aim to respond within 1–3 hours. During peak periods, please allow up to 24 hours. We guarantee fast, friendly customer support.
OUR 90-DAY RESULTS GUARANTEE
We proudly stand behind our products and offer a 90-day results-based guarantee.
If, after using the product as directed for 90 days, you do not achieve the advertised results, you may be eligible for a refund — subject to verification requirements.
ELIGIBILITY REQUIREMENTS
To qualify for a refund, customers must:
- Use the product consistently and according to instructions.
- Contact our support team at hello@nabuzi.com within 7 days of completing the 90-day program.
- Provide verification documentation, including:
- Before-and-after photos
- Photos with visible timestamps or metadata
- Consistent height/measurement records
- Any additional requested information
- Submit the original order number or payment confirmation.
Failure to meet these requirements may result in refund denial.
REFUND REVIEW PROCESS
All results-based refund requests are reviewed individually.
Once complete documentation is received, claims are assessed within 5–7 business days. Approved refunds are issued to the original payment method.
Incomplete or unverifiable submissions may delay or invalidate requests.
IMPORTANT NOTES
- Customers must contact support before initiating chargebacks or disputes.
- Opening a dispute without prior contact may limit our ability to resolve the request.
- We reserve the right to deny claims involving misuse, inconsistent usage, or fraud.